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Refund Policy | BoostUp™

At BoostUp™, customer satisfaction is our top priority. We understand that situations may arise where you need to return a product or request a refund. For this reason, we have created a clear, fair, and straightforward refund policy to ensure your peace of mind at every step of your experience with us.

When Does the Refund Policy Apply?

Our policy covers various scenarios to ensure you have support in different situations, including:

  1. Defective Product:
    • If the product has a manufacturing defect or arrives damaged, you may request a replacement or a refund.
  2. Change of Mind:
    • In accordance with consumer protection laws, you may withdraw from your purchase within 7 calendar days after receiving the product, even if it has no defects.
  3. Incorrect Product or Exchange by Mistake:
    • If you receive an item different from what you ordered, we will arrange a replacement or refund at no extra cost.
  4. Other Special Cases:
    • Extraordinary situations can be evaluated on a case-by-case basis to ensure your satisfaction.

How to Request a Refund?

Requesting a refund is simple and quick. Just follow the steps below:

  1. Contact Our Team:
    • Use our customer service channels to start the return process:
      • Email: support@getboostup.com
      • Phone: +1 904 303-9933
      • Live Chat
  2. Provide Order Details:
    • Have your order number, a description of the issue, and, if possible, photos or videos to support your request.
  3. Wait for Instructions:
    • Our team will review your request and provide detailed instructions on how to proceed.
  4. Send Back the Product:
    • If the return is necessary, we will provide a shipping label or guide to ensure there are no additional costs for you.

Refund Conditions

To ensure your refund request is accepted, it is important to meet the following criteria:

  1. Product in Original Condition:
    • The item must be returned without signs of use, in its original packaging, and with all accessories and manuals included.
  2. Request Deadlines:
    • The time frame to request a refund depends on the reason:
      • Defective or incorrect delivery: Within 30 days of receiving the item.
      • Change of mind: Within 7 calendar days of receiving the item.
  3. Required Documentation:
    • Include the receipt or proof of purchase in the package to expedite processing.

Processing Timeframes

  1. Product Evaluation:
    • Once we receive the returned product, a detailed evaluation will be conducted within 5 business days.
  2. Refund Confirmation:
    • The refund will be approved after verifying that all conditions are met.
  3. Refund Credit:
    • The amount will be refunded using the same payment method used for the purchase:
      • Credit Card: Refund processed within 10 business days (processing times may vary depending on the card issuer).
      • Bank Transfer: Refund credited within 5 business days.

Return Costs

BoostUp™ covers return shipping costs in the following cases:

  • Defective products;
  • Errors in shipment (incorrect or damaged product).

For returns due to a change of mind, return shipping costs may apply unless otherwise stated in promotional campaigns offering free returns.

Situations Not Eligible for Refunds

Certain situations may not qualify for refunds, including:

  • Products used or damaged by the customer outside of manufacturing defects;
  • Returns made outside the stipulated timeframes;
  • Items without their original packaging or missing accessories.

Transparency and Customer Support

We are committed to transparency throughout the process. Our team is always available to answer questions and monitor your refund request. Additionally:

  • Regular Updates: We will inform you of the status of your request via email or message.
  • Flexibility: In exceptional cases, we strive to provide personalized solutions.

Changes to the Refund Policy

BoostUp™ may update this policy to reflect legal or operational changes. If this occurs:

  1. Advance Notification:
    • We will inform you on the website in advance of any changes.
  2. Effectiveness:
    • Changes take effect immediately upon publication.

At BoostUp™, we believe trust is the foundation of any relationship. That’s why our Refund Policy is designed to offer security and convenience at every step of your journey with us. Count on our team to ensure the best possible experience!