At BoostUp™, we value your trust and strive to provide the best experience with our nutraceutical products. We understand that returns may be necessary under specific circumstances, and our return policy is designed to address your rights and prioritize your safety.
General Conditions for Returning Nutraceutical Products
Nutraceutical products have specific return conditions to ensure consumer safety and compliance with U.S. regulations:
- Unopened Products:
- Products must be sealed, in their original packaging, and free of any signs of use.
- This includes bottles that remain unopened and in perfect condition.
- Defects or Damage in Transit:
- Returns are accepted for products with manufacturing defects or damage during shipping.
- You must report the issue within 7 days of receipt, including photos or videos as evidence.
- Shipping Errors:
- If you receive an incorrect product, we will arrange for a replacement or full refund at no additional cost to you.
- Opened or Partially Used Products:
- For health and safety reasons, opened or consumed products are not eligible for returns, except in cases of proven defects.
How to Initiate a Return
Our return process is simple and efficient. Follow these steps to get started:
- Contact Our Support Team via Email:
- Send your request to support@getboostup.com
- Provide Order Details:
- Share complete information, including:
- Order number.
- Reason for the return (e.g., defect, shipping error).
- Supporting evidence, such as photos or videos, if applicable.
- Share complete information, including:
- Wait for Instructions:
- Our team will review your request and provide a prepaid shipping label if the return qualifies.
- Ship the Product:
- Pack the product securely to prevent further damage during transit.
Timeframe for Return Requests
- Defects or Damage in Transit:
- Requests must be made within 7 calendar days of receiving the product.
- Shipping Errors:
- You can report shipping errors within 30 days of delivery.
- Change of Mind:
- Sealed nutraceutical products can be returned within 7 calendar days of receipt.
Shipping Costs for Returns
- Eligible Returns:
- For defective products, shipping errors, or transit damage, BoostUp™ covers all return shipping costs.
- Change of Mind or Ineligible Returns:
- For discretionary returns or those that do not meet eligibility criteria, return shipping costs may be charged to the customer.
Exceptions and Ineligible Returns
Certain conditions render a product ineligible for return. These include:
- Opened or Consumed Products:
- For safety and health reasons, opened or partially consumed items cannot be returned, except in cases of proven defect.
- Late Requests:
- Requests made after the stipulated timeframe will not be accepted.
- Missing Original Packaging:
- Products returned without their original packaging, accessories, or invoice are not eligible for return.
Exchanges and Refunds
- Exchanges:
- Products can be exchanged for another of the same type or of equal value.
- Refunds:
- Refunds will be issued using the same payment method used for the purchase:
- Credit Card: Refunds processed within 10 business days.
- Bank Transfer: Refunds processed within 5 business days.
- Refunds will be issued using the same payment method used for the purchase:
Compliance with U.S. Laws
BoostUp™ adheres to FDA and FTC regulations, ensuring:
- Transparency:
- All policies are clearly presented at the time of purchase.
- Consumer Safety:
- Returned products follow strict guidelines to avoid any health risks.
- Consumer Protection:
- Rights such as withdrawal or refund are guaranteed in compliance with federal and state laws.
At BoostUp™, your satisfaction and safety are our top priorities. Our Return Policy for nutraceutical products reflects our commitment to quality and transparency. If you need assistance, our team is here to help.